Quality Without Tears - This book shows managers how to build quality into all aspects of a company's operations thereby lowering costs, increasing sales, and boosting profits and do all this without the typical bureaucratic controls and procedures that merely hassle people without producing the desired results. Real situation and amusing fictional case histories are used to demonstrate that problems of quality and hassle are caused by management action.

The ISO 9000 Handbook - This book is essential for implementing ISO 9001:2000, contemplating third-party certification/ registration for an organization, or learning about the global quality management system that is revolutionizing business. This book includes a copy of the standard, and also explanation and elements of the Service Sector Derivatives (AS 9100, TL 9000, ISO/TS 16494, etc.).

Quality Management Systems: A Practical Guide - This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork-shaped model includes: The Handle - Management's Commitment to Transformation -- The Neck - Management's Education -- Prong One - Daily Management -- Prong Two - Cross-Functional Management -- Prong Three - Policy Management. Quality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.

Quality Control for Dummies - Quality Control For Dummies is the straightforward, easy guide to improving your company’s quality. It covers all of today’s available options and provides expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more. This hands-on guide gives you all the tools you’ll ever need to enhance your company’s quality.

Project Quality Management: Why, What and How - Quality is a much mentioned but little employed component of project success. There are many quality books, tools, and training courses on the market oriented toward the manufacturing domain, yet they provide little information of relevance to project managers who work with intellectual processes more than the action details of production. So where does a project manager go for guidance on integrating the quality demanded in project implementation? Right here! Winner of the 2006 Cleland Award for Literature from Project Management Institute (PMI).